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Add Bot Login with Discord

Ticket transcripts

What is saved when a ticket closes, where it goes, and who can open it.

When a transcript is saved

Chat messages and an image drift into a single locked transcript document. Hey, my order is late Order #4821 Checking now Transcript

A transcript is written when a ticket closes - from the close button, /close now, a close countdown or the dashboard - and staff can also generate one for any ticket from the dashboard ticket list. Generating again for the same ticket overwrites the earlier copy rather than adding a second one.

Web transcripts is the master switch on the Tickets configuration page and is on by default. Turning it off means no transcript is produced at all: no web page, no HTML file in the log channel and no DM copy.

What is stored

The bot reads the ticket channel from the newest message backwards, up to 1,000 messages, and keeps a plain-text copy alongside the structured one.

Per message
Author ID, display name and avatar link, the text, the time it was sent, and a link to each attachment.
Per ticket
Ticket ID, who opened it, who closed it, the close reason and the message count.
Attachments
The bot downloads each file (up to 50 MB) and keeps it with the transcript, because Discord's own links are signed and expire. Pictures are always shown from that copy, never from a Discord link.
Bigger files
A file over 50 MB is not copied; the transcript lists its name with a link to Discord's copy, which can expire.
Mentions
Channel, role and member names are captured at close time so they still read correctly months later.

Where it goes

Web page
Every transcript has a page on the site, linked from the dashboard and from the "View Transcript" button.
Log channel
A summary with the same button is posted to the transcript channel, or the ticket log channel if no transcript channel is set. The full transcript is attached as an .html file when it is under 7 MB.
DM to the opener
On by default (the "DM transcript" toggle). The person who opened the ticket gets the close reason, the message count, the .html file and the web link.
Download
Any transcript you can view can be downloaded as a standalone .html file, and the offline viewer on the site renders a saved file without uploading it anywhere.

Who can open a transcript

Transcript pages need a Discord login, and the check is made against the live server at the moment you open it, not against a cached member list.

The person who opened the ticket
Always, for their own tickets.
The server owner
Always.
Members with Administrator
Anyone who can open the server on the dashboard.
Noxyr's operators
For support.

Staff roles without Administrator cannot open the web page. They can still read the .html file the bot posts to the log channel, which is the intended path for support teams.

Retention and deletion

Transcripts are kept until they are removed; there is no automatic expiry. Saved image copies live with the transcript. Discord attachment links inside a transcript expire on Discord's schedule, which is outside the bot's control.

There is currently no delete button for a single transcript on the dashboard. "Delete my data" in the account menu removes your login and support records but does not remove transcripts, because they belong to the server. To have one removed, contact support with the ticket ID.