Review settings and moderation
Every /review config option, approval and auto-publish, adding reviews for customers, hiding and reposting.
Configuration
- channel
- Where published reviews are posted.
- enabled
- Master switch; the Reviews module toggle does the same.
- require_approval
- New reviews wait in the dashboard Reviews page until a staff member approves them. Off by default.
- auto_publish
- On by default: an approved (or, without approval, any new) review is posted to the channel immediately.
- title, color, footer, banner
- Review embed styling.
- show_reviewer, show_product
- Whether the embed names the reviewer and the product.
Submitting
/rate rating:<1-5> product:<name> text:<text> [image] is public. Members can submit about a product they bought; the embed shows the star rating, text and optional image. Staff can add a review on a customer's behalf with /review add (rating, buyer, product, text, image, post_now), for example from a DM or a vouch posted elsewhere.
Invoices: when /invoice create names a server member as the customer and the invoice is paid, a Leave a review button sits under it. Only that buyer can use it, once per order: they give a rating from 1 to 5 and a few words, and the review is saved as a verified purchase and posted like any other. If it cannot be posted (channel gone, missing permission) it is still saved, and staff can post it from the Reviews page or with /review post.
Moderation
- /review remove review_id [delete_message]
- Hides the review; delete_message also removes the posted embed.
- /review post review_id
- Posts or reposts a review to the channel, for example after approval.
- /review list
- Recent reviews with their IDs.
- Reviews page
- Approve, hide and repost with buttons, and see the average rating.
Reviews are per server and count toward the Overview totals. Ticket ratings are a separate feature.