Ticket settings reference | Noxyr Documentation

Where to set them

Ticket Configuration in the dashboard has everything with descriptions and a preview. /ticketsetup settings sets the same fields from Discord in one command; /ticketsetup config setting:<name> value:<value> changes one of the toggles that used to be dashboard-only. /close info shows the values in force for the current ticket.

Structure

category: Discord category new ticket channels are created in. Required. 50 channels per category.
staff_role: Role that can see and answer every ticket. Panels can add their own roles on top.
log_channel: Where open, claim and close events are posted.
transcript_channel: Where transcripts are posted on close. Also always saved to the dashboard.
max_open_per_user: Default 1. A member with this many open tickets cannot open another.
auto_close_hours: 0 (off) or the number of hours without a message after which the ticket is closed with the reason "Auto-closed after N inactive hour(s)".

Closing

require_close_reason: The close button opens a pop-up asking for a reason; the reason goes to the log and transcript.
confirm_close: Close requests must be confirmed instead of closing immediately.
allow_opener_close: Whether the member who opened the ticket can close it, or only staff.
move_on_close + closed_category: Move a closed ticket to a separate category instead of leaving it where it was. The opener keeps read access. Ignored when the channel is deleted on close; a full category (50 channels) is logged and the ticket stays put. Also on Ticket Configuration and as /ticketsetup config setting: Move to closed category.
delete_channel_on_close: Delete the channel after the transcript is saved instead of archiving it. Keeps categories under the 50 channel limit.
Close when opener leaves: Config toggle: close the ticket automatically if the opener leaves the server.
Claim locks ticket: Config toggle: once claimed, only the claimer (and admins) can reply.

Transcripts and ratings

Save transcripts: Config toggle, on by default.
dm_transcript: DM the transcript to the opener on close (needs their DMs open).
Attachments in transcripts: Always saved with the transcript (no switch): pictures keep showing after the channel is deleted.
rating_enabled + rating_channel: After close the opener gets a DM with 1/5 to 5/5 buttons; the score is posted to the rating channel and counted in Ticket Analytics.

Presentation

welcome_message: First message in a new ticket. Panels can override it.
embed_image, embed_thumbnail, embed_footer, panel_color: Panel embed styling defaults.
ping_staff_roles: Mention the staff roles when a ticket opens.
Button label: Config: the text on the Open Ticket button.
Remove branding: Config: use the server name instead of "Noxyr Tickets" in ticket embed footers.
enabled: Master switch for the ticket system; the Tickets module toggle does the same.