Noxyr Noxyr
Noxyr Noxyr
Language
Change theme
Vote Donors
EN
Add Bot Login with Discord

Tickets

Support panels, ticket channels, staff access, transcripts and FAQs.

What you need first

A support ticket opens, gets claimed by staff, closes, and produces an archived transcript. Open ticket #ticket-0042 Open Claimed Closed Staff assigned Transcript
A ticket category
Set it in Quick Setup or on the Tickets page.
A staff role
Who can see and answer tickets.
A posted panel
The message members click to open a ticket.

Panels

A panel is the button members press to open a ticket. You can post more than one, each with its own category, staff roles and welcome message - useful when billing and general support should not see each other.

/ticket panel
Post a panel into a channel.
/ticket setup
Configure the category, staff roles and limits.

Closing and transcripts

A support ticket opens, gets claimed by staff, closes, and produces an archived transcript. Open ticket #ticket-0042 Open Claimed Closed Staff assigned Transcript

Staff can close a ticket from the buttons on the ticket channel. When a ticket closes the bot saves a transcript you can open on the web, and posts it to the transcript channel if one is configured.

/close now
Close the ticket immediately.
/close countdown
Warn the opener, then close after a delay.

Every transcript keeps its own copy of each attachment (up to 50 MB per file), so pictures still show after Discord's upload has expired or the channel is gone. There is no switch for it: it is always on.

FAQs

FAQ entries answer the questions staff would otherwise retype. Members reach them with /faq, and staff manage the list from the dashboard or with the FAQ subcommands.