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Auto-closing inactive tickets

Close tickets that went silent after a set number of hours, and what the member sees.

Setting

An inactive ticket's countdown ring empties out, then the ticket auto-closes and archives a transcript. #ticket-0091 Last message 46h ago Auto-closed

auto_close_hours on Ticket Configuration or /ticketsetup settings. 0 turns it off. The bot sweeps open tickets periodically and closes any whose last message is older than the limit, with the close reason "Auto-closed after N inactive hour(s)". The transcript, rating DM and log entry happen as for a manual close.

Picking a number

Support with fast replies: 24 to 48 hours. Sales tickets where buyers wait for payday: 72 hours or more. Remember the timer counts from the last message by anyone, so a staff "any update?" restarts it. Use /ticket remind to DM the member before it expires if the ticket matters.

What it will not do

It does not close tickets that are claimed and locked differently from others; every open ticket is treated the same. It does not warn before closing; post a message yourself or set a longer limit. Members can open a new ticket afterwards, subject to max_open_per_user.