A Discord seller terms of service is a short page or embed that states your refund policy, delivery time and what counts as proof before a buyer pays, and putting one behind a button on your catalog cuts down on disputes more than any other single change. Below is a template you can copy and edit, plus how to attach it to a Discord catalog with /catalog tos. This is a starting point, not legal advice — read it fully and adjust it to your own products and local rules before you rely on it.

A catalog's Terms of Service button opens the policy document and the buyer accepts before checkout. $12.00 Terms of Service

Why a Discord shop needs terms of service

Without written terms, every disagreement gets negotiated from scratch in a support ticket, and the buyer's memory of what was promised rarely matches yours. A TOS shown before checkout does three things: it sets expectations so fewer buyers ask "can I get a refund?" after they already know the answer, it gives staff a script instead of an argument, and it gives you something concrete to point to if a payment dispute or chargeback comes in later.

The template

Copy this into your TOS text, then delete or edit whatever doesn't apply to what you sell:

  • 1. Orders. All orders are placed through an order ticket or the checkout cart. Orders made outside of Discord (DMs, other platforms) are not covered by these terms.
  • 2. Payment. Payment must be confirmed by staff before delivery. Accepted methods are listed in the catalog. Chargebacks or payment reversals after delivery may result in a ban from this server and future purchases.
  • 3. Delivery. Digital products are delivered in your order ticket within [X hours/days] of payment confirmation. Delivery times for custom or made-to-order items may vary and will be stated at order time.
  • 4. Refunds. Refunds are available within [X hours/days] of delivery if the product is faulty, not as described, or undelivered. Refunds are not available once a digital key, role or file has been delivered and used, except where required by law.
  • 5. Change of mind. Orders may be canceled for a full refund only before delivery begins. Once staff start work on a custom order, a partial or no refund may apply — state your own cutoff.
  • 6. Disputes. Contact staff in your order ticket first. Do not open a chargeback or payment dispute before giving staff a chance to resolve the issue; doing so may end future service.
  • 7. Prohibited use. Products may not be resold, shared or used to violate Discord's Terms of Service or Community Guidelines. Violations may result in service being revoked without refund.
  • 8. Changes. These terms may be updated at any time. The version shown at the time of your order applies to that order.

Fill in the brackets, keep it short, and put the version most buyers actually need to see (refund window, delivery time) in the first two lines. Nobody reads a wall of text before clicking "buy."

Attaching it to your catalog

In Noxyr, run /catalog tos to put a Terms of Service button on your posted catalog message. You get two display modes:

  • Embed text mode — paste your TOS text directly (up to 3,500 characters) and it opens as an embed when the button is pressed. Good if you don't have a separate page.
  • Link button mode — point the button at a URL (a docs page, a pinned message, a Notion page) if your terms are longer or you want to manage them outside Discord.

Both modes let you set a custom title, embed color and footer, and the button label itself (default "Terms of Service") through the same command. Once saved, the catalog message refreshes automatically so the button appears without reposting anything by hand.

Where else to repeat the key points

A TOS button only helps if buyers actually see it, so don't rely on it alone:

  • Put the refund window and delivery time directly in your product descriptions with /catalog product-add — a line like "Delivered within 1 hour, no refunds after role is granted" next to the price gets read far more than a linked page.
  • Reference it in the order ticket message. /checkout text lets you customize the message posted when a cart becomes a ticket; add a one-line reminder there.
  • Have staff paste the relevant clause when a dispute actually happens, instead of assuming the buyer scrolled up and read it at checkout.

Common refund policy patterns for Discord sellers

  • Ranks, roles and access: refundable only before the role is granted; no refund after, since the "product" was delivered instantly and can't be taken back cleanly.
  • Design and creative work: a partial refund for canceling after work starts, full refund only before any drafts are sent, tied to milestones in the order ticket.
  • Keys and licenses: no refund once a key is revealed, since it can't be un-shared; instead offer a replacement if the key genuinely doesn't work.
  • Boosting and services: refund the unused portion if the service is canceled partway, full refund if it hasn't started.

What a TOS can't do

It can't override consumer protection law where your buyer lives, and it can't stop a determined buyer from filing a chargeback anyway. What it does is give you a clean, written position to show the payment processor or Discord's own moderators if a dispute escalates, and it filters out buyers who wouldn't have agreed to your terms in the first place before they ever pay.

Common questions

Is this template legal advice? No. It's a starting point written for how Discord shops actually operate. Have it reviewed against the laws that apply to you and your buyers, especially if you sell across countries with different consumer protection rules.

Do I need a lawyer to sell on Discord? For most small servers, no — a clear TOS and a documented order process (tickets, invoices, transcripts) covers the common disputes. Get real legal advice once you're processing meaningful volume or selling regulated products.

Can buyers see the TOS before they pay? Yes, that's the point of putting the button on the catalog message itself, before checkout, rather than only in a rules channel nobody visits.

What if a buyer says they never saw the terms? The TOS button lives on the same catalog message the buyer used to check out, so it was available; keep the wording short enough that "I didn't read it" isn't a believable excuse.

Does Noxyr enforce the TOS automatically? No, it displays it. Enforcement (refusing a refund, banning a chargeback buyer) is a staff decision made in the order ticket, backed by the invoice and transcript as proof.