Discord AI Chatbot: Answer Questions in a Channel and in Tickets

What you get, and what you do not

Be clear about the limits before you switch anything on, because they decide where the bot is useful.

• It answers each message alone. There is no memory of earlier messages, so a follow-up has to restate the topic.
• It is off until you set it up. Nothing replies on a fresh server.
• Replies stop at 2,000 characters, Discord's own message limit.
• It ignores messages with @everyone or @here.

That makes it a good first responder for repeated questions and a poor choice for long, multi-step conversations. Those belong in a ticket with a human.

Three places it can answer

One AI channel

Every message posted in the channel gets a reply. Each server has one AI channel, and you can run setup again to move it. Use /aichat remove-channel to stop replies in that channel without turning the feature off.

Anywhere it is mentioned

Unless you turn it off, the bot also answers any message in the server that mentions it. This is handy mid-conversation, and noisy in a busy server, so test it first.

Inside tickets

With ticket_help on, every new ticket gets an AI Help button. Pressing it posts a short note telling the member to mention the bot and describe the problem, and the answer arrives in the ticket. Staff still see everything and still own the ticket. Keep mentions on, because ticket AI relies on them.

The setup commands

The same settings are on the AI Chat page of the dashboard. The language option sets the language the bot always answers in, or follows the user if you pick Auto.

Write the system prompt like a job description

The system prompt is sent with every request, and from the command it can be up to 1,500 characters. A vague prompt gives vague answers. A better one names your server, says what the bot may talk about, and says what it must refuse. It helps to write down the facts the bot should rely on, such as how verification works or where the rules are, because the model knows nothing about your server unless you tell it.

The prompt is one of the settings Copy settings carries between your servers, so you only write it once.

Limits that protect your server

• 6 AI replies per minute per server, shared by every member. Past that, the bot says once how many seconds to wait.
• No fallback silence. If every AI provider fails, the bot says the AI is not reachable instead of leaving a typing indicator hanging.
• No key required. Requests go to Google AI first, then free models on OpenRouter, then Groq.

If you want your own limits instead, add your own key from OpenRouter, Groq, NVIDIA or Token Harbor. AI chat then runs on your key, with Noxyr's AI as the backup. See your own AI keys.

A privacy note you should read

The text of a message is sent to a third-party AI provider to produce the reply. Do not turn AI chat on in channels where people post private information. Pick a channel built for questions, and tell members that answers come from an AI.

Turning it off, fully or partly

You are never locked in. /aichat off stops every reply, tickets included, and keeps your channel and prompt for later. Turning the AI Chat module off with /module does the same and also hides the /aichat command. If you want mentions in tickets but a quiet channel, use /aichat remove-channel.

A cautious rollout works well: start with one channel and mentions off, read the replies for a few days, fix the prompt for every wrong answer, then add ticket help once you trust it. Keep money questions, bans and upset members with a human.

Where to go next

Read the AI chat docs for every detail, or the guide to a Discord AI chatbot for support for rollout advice. Pair it with the ticket bot, and see auto-responders for answers that need no AI at all. Add Noxyr to your server to start.