Ticket settings reference

Where to set them

Ticket Configuration in the dashboard has everything with descriptions and a preview. /ticket setup sets the same fields from Discord in one command; /ticket config setting:<name> value:<value> changes one of the toggles that used to be dashboard-only. /close info shows the values in force for the current ticket.

Structure

category

Discord category new ticket channels are created in. Required. 50 channels per category.

staff_role

Role that can see and answer every ticket. Panels can add their own roles on top.

log_channel

Where open, claim and close events are posted.

transcript_channel

Where transcripts are posted on close. Also always saved to the dashboard.

max_open_per_user

Default 1. A member with this many open tickets cannot open another.

auto_close_hours

0 (off) or the number of hours without a message after which the ticket is closed with the reason "Auto-closed after N inactive hour(s)".

Closing

require_close_reason

The close button opens a pop-up asking for a reason; the reason goes to the log and transcript.

confirm_close

Close requests must be confirmed instead of closing immediately.

allow_opener_close

Whether the member who opened the ticket can close it, or only staff.

move_on_close + closed_category

Move a closed ticket to a separate category instead of leaving it where it was. The opener keeps read access. Ignored when the channel is deleted on close; a full category (50 channels) is logged and the ticket stays put. Also on Ticket Configuration and as /ticket config setting: Move to closed category.

delete_channel_on_close

Delete the channel after the transcript is saved instead of archiving it. Keeps categories under the 50 channel limit.

Close when opener leaves

Config toggle: close the ticket automatically if the opener leaves the server.

Claim locks ticket

Config toggle: once claimed, only the claimer (and admins) can reply.

Transcripts and ratings

Save transcripts

Config toggle, on by default.

dm_transcript

DM the transcript to the opener on close (needs their DMs open).

Mirror images

Config toggle: copy images into the transcript so they survive channel deletion.

rating_enabled + rating_channel

After close the opener gets a DM with 1/5 to 5/5 buttons; the score is posted to the rating channel and counted in Ticket Analytics.

Presentation

welcome_message

First message in a new ticket. Panels can override it.

embed_image, embed_thumbnail, embed_footer, panel_color

Panel embed styling defaults.

ping_staff_roles

Mention the staff roles when a ticket opens.

Button label

Config: the text on the Open Ticket button.

Remove branding

Config: use the server name instead of "Noxyr Tickets" in ticket embed footers.

enabled

Master switch for the ticket system; the Tickets module toggle does the same.