Free Tool
Discord Canned Response Generator
Support macros for ticket staff: pick a situation and a tone, add your shop or server name, and get three ready-to-paste replies with placeholders you can fill in.
Placeholders left in the text: {user}, {order}, {eta}. Replace them before sending.
Good macros are short, name the next step and give a time. See support ticket best practices for the full playbook.