Ticket staff tools

Claiming

Claiming marks one staff member as the owner of a ticket, so the rest of the team can see it's being handled.

If "Claim locks ticket" is on (Tickets page), claiming also restricts other staff roles' access to just the claimer and the ticket's opener - server admins always keep access regardless.

/ticketadmin claim

Claim the current ticket.

/ticketadmin unclaim

Release it so anyone can claim it next.

Locking and membership

Lock stops the ticket opener from sending messages without removing them from the ticket. Add and remove control who else can see and reply in it.

/ticketadmin lock

Stop the opener from sending messages.

/ticketadmin unlock

Allow the opener to send messages again.

/ticketadmin add

Add a user to the ticket.

/ticketadmin remove

Remove a user from the ticket.

/ticketadmin rename

Rename the ticket channel.

Close requests

A close request posts Close and Cancel buttons in the ticket instead of closing it outright, with an optional auto-close timer in minutes if nobody responds.

/ticket requestclose

Ask staff to close the current ticket (member-facing).

/ticketadmin requestclose

Same request, run by staff.

Blacklisting

Blocks a user, or everyone holding a specific role, from opening new tickets. It does not close any tickets they already have open, and does not affect anything outside the ticket system.

/ticketadmin blacklist

Block a user or role from opening tickets, with a reason.

/ticketadmin unblacklist

Lift a blacklist entry.

Blacklists can also be viewed and removed from the Tickets page on the dashboard.

Config and info without the dashboard

Most dashboard-only settings can also be read or changed from Discord directly, for staff who would rather not switch tabs.

/ticketadmin config

View or change a ticket setting by name.

/ticketadmin info

Show a ticket's status, priority and claimed-by.

/ticketadmin transcript

Save a transcript snapshot without closing the ticket.