# Bot offline or not responding

What to check when the bot shows offline, commands time out, or nothing happens.

Source: https://noxyrbot.com/docs/troubleshooting-bot-offline

## Is it actually offline?

Look at the bot in the member list. Offline (gray) means the bot process is not connected to Discord; check the public status page and /endercloud for a host incident. Online but silent means a permission or configuration problem, which the rest of this page covers. "The application did not respond" after a command means the bot received it but could not answer within three seconds, usually a slow database or a host under load; try again in a minute.

## Online but nothing happens

- **Module off**: A disabled module hides its commands and stops its buttons. Modules page.
- **Channel permissions**: The bot cannot see the channel or cannot send there. Check the channel overrides for the bot role.
- **Missing setup**: Tickets without a category, catalog without a channel. Overview checklist.
- **Maintenance mode**: The Noxyr team can pause commands during an incident; the status page says so.

## Custom bots

A custom bot runs on its own host. If your custom bot is offline but Noxyr is online, open the Custom Bot page: it shows the host, the vote window and the last error. An expired vote window stops the custom bot; voting again restarts it.

## Still stuck

Open the Support Center and include the server ID, the command you ran, the time, and a screenshot. The activity log timestamps help the team find the request in their logs.