# Tickets

Support panels, ticket channels, staff access, transcripts and FAQs.

Source: https://noxyrbot.com/docs/tickets

## What you need first

- **A ticket category**: Set it in Quick Setup or on the Tickets page.
- **A staff role**: Who can see and answer tickets.
- **A posted panel**: The message members click to open a ticket.

## Panels

A panel is the button members press to open a ticket. You can post more than one, each with its own category, staff roles and welcome message - useful when billing and general support should not see each other.

- **/ticket panel**: Post a panel into a channel.
- **/ticket setup**: Configure the category, staff roles and limits.

## Closing and transcripts

Staff can close a ticket from the buttons on the ticket channel. When a ticket closes the bot saves a transcript you can open on the web, and posts it to the transcript channel if one is configured.

- **/close now**: Close the ticket immediately.
- **/close countdown**: Warn the opener, then close after a delay.

> Note: Every transcript keeps its own copy of each attachment (up to 50 MB per file), so pictures still show after Discord's upload has expired or the channel is gone. There is no switch for it: it is always on.

## FAQs

FAQ entries answer the questions staff would otherwise retype. Members reach them with /faq, and staff manage the list from the dashboard or with the FAQ subcommands.