# Ticket settings reference

Every option of /ticket setup and /ticket config, what it does and its default.

Source: https://noxyrbot.com/docs/ticket-settings-reference

## Where to set them

Ticket Configuration in the dashboard has everything with descriptions and a preview. /ticket setup sets the same fields from Discord in one command; /ticket config setting:<name> value:<value> changes one of the toggles that used to be dashboard-only. /close info shows the values in force for the current ticket.

## Structure

- **category**: Discord category new ticket channels are created in. Required. 50 channels per category.
- **staff_role**: Role that can see and answer every ticket. Panels can add their own roles on top.
- **log_channel**: Where open, claim and close events are posted.
- **transcript_channel**: Where transcripts are posted on close. Also always saved to the dashboard.
- **max_open_per_user**: Default 1. A member with this many open tickets cannot open another.
- **auto_close_hours**: 0 (off) or the number of hours without a message after which the ticket is closed with the reason "Auto-closed after N inactive hour(s)".

## Closing

- **require_close_reason**: The close button opens a pop-up asking for a reason; the reason goes to the log and transcript.
- **confirm_close**: Close requests must be confirmed instead of closing immediately.
- **allow_opener_close**: Whether the member who opened the ticket can close it, or only staff.
- **move_on_close + closed_category**: Move a closed ticket to a separate category instead of leaving it where it was. The opener keeps read access. Ignored when the channel is deleted on close; a full category (50 channels) is logged and the ticket stays put. Also on Ticket Configuration and as /ticket config setting: Move to closed category.
- **delete_channel_on_close**: Delete the channel after the transcript is saved instead of archiving it. Keeps categories under the 50 channel limit.
- **Close when opener leaves**: Config toggle: close the ticket automatically if the opener leaves the server.
- **Claim locks ticket**: Config toggle: once claimed, only the claimer (and admins) can reply.

## Transcripts and ratings

- **Save transcripts**: Config toggle, on by default.
- **dm_transcript**: DM the transcript to the opener on close (needs their DMs open).
- **Attachments in transcripts**: Always saved with the transcript (no switch): pictures keep showing after the channel is deleted.
- **rating_enabled + rating_channel**: After close the opener gets a DM with 1/5 to 5/5 buttons; the score is posted to the rating channel and counted in Ticket Analytics.

## Presentation

- **welcome_message**: First message in a new ticket. Panels can override it.
- **embed_image, embed_thumbnail, embed_footer, panel_color**: Panel embed styling defaults.
- **ping_staff_roles**: Mention the staff roles when a ticket opens.
- **Button label**: Config: the text on the Open Ticket button.
- **Remove branding**: Config: use the server name instead of "Noxyr Tickets" in ticket embed footers.
- **enabled**: Master switch for the ticket system; the Tickets module toggle does the same.